Quick answers for kiosk dispense/payment issues, refunds, and BrewPass. For fastest resolution, always scan the QR code on the kiosk when reporting a dispense/payment issue.
Scan kiosk QR → raise a ticket → upload the UPI screenshot (if applicable). We verify payment proof and kiosk logs before refund.
We respond within 12 working hours. Resolution depends on verification and the issue type.
To ensure fair usage and prevent duplicate/incorrect claims. Verification ensures accurate refunds and service quality.
Use BrewPass Support page → submit ticket with card number, mobile number and recharge proof (if available).
Submit BrewPass ticket with card number and issue type. Our team will check mapping and device logs.
You can, but scanning kiosk QR is recommended because it links your request to the correct kiosk for faster verification.